FAQ's

How long will it take for my order to ship? When will I receive it?

The duration for your order to be shipped is contingent upon our third-party freight carriers. Generally, most items are delivered within a timeframe of 5 to 10 days; however, larger or specialized orders may require additional time. It is essential to provide an accurate phone number during the checkout process. Following your purchase, a confirmation email will be sent to you, serving as verification of your order placement and credit card approval.

Should you wish to cancel your order, please reach out to us promptly at sales@mobilityusadirect.com. Please note that cancellation is not possible once the order has been dispatched.

If your product arrives in a damaged condition, we advise you to examine the packaging upon delivery and document any damage, including that of the box, when signing for the delivery. If you suspect damage but cannot open the package at the time of delivery, please indicate "suspect damage" on the delivery receipt. Should your item(s) arrive damaged, kindly send photographs to sales@mobilityusadirect.com, and we will facilitate a replacement or compensation.

To place an order online, select "Add To Cart" for your desired product and proceed to the checkout. Enter your shipping and billing details to complete the transaction. Alternatively, if you prefer to order via telephone, please call us at (800) 452-0780 for immediate confirmation and processing of your order.

Upon placing your order, you will receive a confirmation email that includes credit card authorization and shipping/billing details. We will process your order without delay and send you an email confirmation upon shipment, which will include a tracking number. In the event that an item is out of stock, we will inform you within one business day via email or phone. We make every effort to ensure that all products listed on our website are available; however, there may be instances of limited stock.

Order Status

What is the procedure for placing an order?

After you have submitted your order, we will send you an email confirmation. You will have a 24-hour window to make any changes or cancel the order. For custom orders, once this period has elapsed, the order will enter production, and a final sale will be enacted.

You will receive an email notification each time there is an update regarding your order. This encompasses, but is not limited to, the following:
  • Order Confirmation
  • Production Timelines
  • Shipping Information, including tracking details
  • Delivery Status
  • Follow-up Communications

Should you have any inquiries regarding your order, please feel free to reach out to us. Our customer service team is available from 9 AM to 5 PM, Monday through Friday, Central Standard Time.

Why is there only a 24-hour window to modify my order?

Timeliness is crucial! We aim to initiate and dispatch your order as swiftly as possible. Given that many items on our site are either custom-made or particularly heavy, we have established this policy as a standard practice.

We encourage you to contact us with any questions you may have prior to placing your order. Our goal is to ensure that your order is accurate from the outset.

Refunds for Canceled Orders:

For canceled orders or items, a credit will be issued at the time of cancellation. Our 24-hour policy facilitates a smoother refund process. If you decide to cancel an order, your refund will be processed immediately. The duration for the funds to reflect in your account will depend on your financial institution's policies. A confirmation email regarding your cancellation will also be sent to you.

Returned items must be sent back to the manufacturer in their original packaging and in undamaged condition before a refund can be processed. The refund amount will be the total of the order minus shipping and restocking fees.

How can I modify quantities or cancel an item in my order?

All modifications must be communicated in writing via email. This is essential for effective communication with our warehouses.

Our team is available from 9 AM to 5 PM, Monday through Friday, Central Standard Time, via chat and phone.

In the case of Missing or Lost Deliveries:

Please verify the tracking number to ascertain the expected delivery date or to check if your order has been delivered. If the package has been delivered but is not located, tracking information often includes notes regarding where the package was left outside your residence. It may also be beneficial to check with neighbors in case the package was mistakenly delivered to their address. If you are still unable to locate your package, please contact the delivery company and provide them with your tracking number.